Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. We ship from China, and it’s air freight worldwide. You can get it anywhere you are.

Shipping fee:

• Free shipping within the United States over $100.

• United States region standard shipping is $3.99, expedited shipping is $5.99.

• Other regions standard shipping is $5.99, expedited shipping is $9.99.

• When shipping to Greenland, Chile and Puerto Rico we will charge standard shipping of $15.99 and expedited shipping of $20.99

NOTE: Please understand that the package has to be sterilized several times due to COVID-19, so there may be some delay on the delivery.

The parcel may be returned due to the buyer's delay in receiving the items. In that case, We cannot refund. Hope you understand!
Please make sure that your phone is in good working. If you have not received the items, please email our customer service department support@seyfocnia.com to avoid returning the parcels.

Q1: I just placed an order, when will it ship?
A1: Please allow 1~3 business days of processing and production time for your order to ship out.

Q2: How long is the shipping time?
A2: The shipping time to the United States is about 7~15 business days, other countries may be 10~20 business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Q3: Will I receive a tracking number?
A3: We provide tracking for every order. Tracking will be available once your product is shipped. 

Q4: Can I cancel my order?
A4: You are able to cancel your order with no penalty! You must cancel your order within 24 hours creating it for the cancellation to be applied. If the item has already shipped, please contact us. 

Q5: I have entered an incorrect address!
A5: If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately. If the address is wrong, we can correct this within 24 hours.

Q6: My item arrived damaged, how to deal with it?
A6: We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

Q7: I have a question that wasn't answered, can you please help? 
A7: If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)